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The Learning Centre

EMC Learning Centre: Year End Summary 2018

Without a doubt it has been an incredibly busy year full of learning opportunities for companies across Canada and the USA! Public programming, in-house training, coaching, mentoring and customized sessions have been enthusiastically delivered by our valued Training Providers.

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Keeping Your Cool When Holiday Business Gets Hot

Many businesses see an increase in sales over the holiday season. Even businesses that are not directly involved in retail sales can see an increase in demand at this time of year. While additional revenue and work are always positive, it is also a time when business owners and managers can become overwhelmed with the potential chaos of the season.

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Engaged at Work

Everyone has a day now and then when it's difficult to get your brain in gear and keep focused on the tasks at hand. However, it is very important to ensure you don't have too many of these days at work, as you will see a significant decrease in your productivity.

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Customer Service Excellence – What Does Going the Extra Mile Really Mean?

Every customer service organization likes to say they go the extra mile for their customers. What that really means, however, varies widely from organization to organization. Some companies are convinced that simply returning a customer's phone call in a timely manner makes them a great customer service provider.

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We Got This!

Every business experiences challenges and trying times. These challenges help your business to grow and improve, but they can cause anxiety and uncertainty for you and your employees. As a leader or business owner, it is up to you to ensure your team is prepared for uncertain times and that they have confidence that you will come through the time as a team.

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