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The SIMPLE Lean Journey

September 14, 2021 Chad Metcalf EMC Member Services

Stop overthinking continuous improvement. We have found that the companies that focus on the right things (lean thinking), end up with sustainable performance gains, to move forward, let us keep things ‘SIMPLE’.

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The Human Factor

March 23, 2021 Industrial Safety Trainers Inc. EMC Member Services

An annual report on Ontario's health and safety system activities," you will have no doubt focused on the potential cost savings it mentions in regards to WSIB premiums. Specifically, "Ontario's Safe Employers (SOSE) program," which speaks to accredited safety programs by the CPO, and the WSIB's "Health and Safety Excellence Program (HSEP)"

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10 Common Customer Retention Mistakes

March 16, 2021 Mike Aoki EMC Member Services

Some of the best lessons about customer service happen when you are the customer. In my case, I spent 20 years as a loyal client of a certain roadside assistance program. However, my new car purchase came with a subscription to a rival roadside assistance program.

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Failure to Thrive: The Massive Impact of Presenteeism in the Workplace

March 16, 2021 Elizabeth Eldridge EMC Member Services

Not so very long ago, mental health problems were seen as something “good workers” either didn’t experience or were able to check at the door when they arrived in the workplace.

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Pre shift safety talks

March 10, 2021 Industrial Safety Trainers Inc. EMC Member Services

We all know that safety is the number one priority in the workplace, not only due to the associated direct and indirect costs of an injury if it occurs – but also on the human factor.

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