Event Summary – Manufacturing Excellence Program

March 19, 2020 Bren de LeeuwBC Lower Mainland 373 Views

EMC BC Lower Mainland Consortium

This month, prior to COVID-19 social distancing, BC Lower Mainland Manufacturing Members gathered together to gain insight on one company’s experiences with the “Manufacturing Excellence Program” model.  Group sessions, internet voting, networking on best practices and lots of Team enthusiasm led to an incredible day of learning!

This was definitely a very engaging and interactive event that allowed Members and Guests to gain knowledge and best practice insights through team members of our awesome host company Mauser Packaging Solutions in Langley!

After a very warm welcome by the host, and an overview of EMC and upcoming Events, roundtable introductions were completed with participants joining us from companies in Langley, Richmond, North Vancouver, Surrey and Coquitlam!

An excellent overview of Mauser Packaging Solutions was provided including their corporate philosophies and improvement initiatives to date.  They are a leading manufacturer producing consumer packaging with over 180 facilities around the world.  Mauser strives to deliver high-quality packaging solutions across the full packaging life cycle.

The focus of discussion then turned to a high-level overview of the “Manufacturing Excellence Program” Model which is based on 12 Principles and Execution Steps, Mauser’s journey to date in that regard, their expansion on the Steps, future goals and program initiatives.

(For those interested, there is a guide book available for anyone who is interested in learning more:  “12 Principles of Manufacturing Excellence”, Larry Fast - Amazon).

Our host highlighted the development and implementation of the program, including their execution steps.  He also spoke of the importance of gaining engagement and building a positive and contributing team culture, and then outlined some of the successes they have seen to date via this journey.

The Manufacturing Excellence Roadmap has five Leadership Guiding Values that supplement that Principles – which on the image to the right includes:  Collaboration; Communication; Critical Thinking; Citizenship and Creativity.

Within the circle, listed are the 12 Manufacturing Excellence Principles:

  • Safety is the cornerstone
  • Good housekeeping and organization
  • Disciplined use of formal systems (they are also leveraging learning from software results to improve)
  • Preventative and Predictive maintenance
  • Process Capability
  • Operators responsible for product quality
  • Product delivered on-time
  • Visual Management
  • Continuous Improvement culture
  • Purposeful communication plan
  • Comprehensive training plan
  • Operator led process

To provide a good perspective on their step expansion, participants were split into four groups and toured the facility with a representative who highlighted a specific element of the business including Health and Safety, Customer Sales, Predictive and Preventative Maintenance, and Manufacturing/Quality Control/Continuous Improvement initiatives.

Q&A was ongoing throughout the group plant tours and continued full throttle during networking opportunities!  Participants were eager to benchmark with initiatives that they have in place in their own facilities and others were seeking ideas to start a similar journey or improve their current activities.

Information shared by the Team and queries from participants included elements such as:

  • Competitiveness
  • Change
  • Supply Chain
  • Forecasting
  • Engagement
  • Lead Times
  • Hoshin Planning
  • Quality Control
  • Teamwork
  • Health and Safety - Stretches/Ergo
  • Sustainability
  • KPI’s – Education Plan
  • Etc. Etc. Etc!!

Looking ahead, Mauser has some particular areas of focus for 2020:

  • Visual Management, Workplace Organization – setting expectations and standards
  • Fostering a Continuous Improvement Mindset – tapping into everyone every day through Root Cause and Problem-Solving activities
  • Skill Development – there is a need to develop skills of all people not just a select few

Using a balanced thread approach they will look at how they can meet these objectives through Action, KPI’s (to measure success), ensuring that their initiatives meet Plant and Corporate objectives as well as the objectives of the department.

Roundtable Networking:

Participants expressed their sincere thanks to the team at Mauser for such an interactive and interesting morning and for sharing their “Manufacturing Excellence Program” journey to date!  To quote one guest – “I took pages and pages and pages of notes!!”!

General discussion included issues related to attracting talent as well as other initiatives that companies have underway regarding sustainability.

Next Event:

In light of the COVID19 Pandemic, we will advise details of the next session as soon as it is safe to do so.  We will be providing Virtual SIG Networking opportunities in the interim.  More details to come!

Very, very special thanks to our host, Mauser Packaging Solutions, for the warm welcome and for such an awesome learning experience and to all of our manufacturers who joined us in the spirit of best practice sharing!!

All the best as always!


Bren de Leeuw, Western Canada Operations
Excellence In Manufacturing Consortium - 519-372-6009