Default Email App Troubleshooting

May 31, 2021 Menai CollinsThe Learning Centre 141 Views

I don’t understand why my computer does this?

Why won’t it work the way its supposed to?

I don’t want to go to a web browser, I want to reply to an email!

These may be common thoughts running through the minds of some of our members, especially when they are trying to reply to our Member Needs help email to request responses to the question being asked, or to give the information being asked of them.

While it does not happen on a frequent basis, it is happens often enough that it warrants an explanation. If you do not have Administrator rights on your machine, you will have to get your IT department involved.

The request responses and the answer question button uses a common protocol called “mailto:” This tells the computer that the user wants to send an email and it will open the appropriate mail program for them to complete this.

Several things can happen at this point:

  1. The email program opens a new email with all the appropriate information already populated. This is what we want – everything is good, and the you can go along your merry way.
  2. The computer attempts to open Windows Mail and - hang on a minute!  You don’t use Windows Mail, you use Outlook! So, an account creation dialog box comes up for you to set up an account with Windows Mail.
    • This occurs when your default mail program is set to Windows Mail, rather than Microsoft Outlook.               
  3. The computer attempts to open a web page.

To fix this, type Default Apps in your search bar:


This window will open:


You want your mail program to be the default one, in this case, Outlook. If it isn’t, click on the app that is listed there and then you can choose which one is correct.

The above scenario also works for the opening of a web page browser as well.

If you have any more questions about this, please reach out to Menai Collins, IT Manager at EMC.