Thank you Systemair for welcoming the group to their facility and to Paul Thistle of JDI for sharing their practices around using key performance indicators in daily management.
The foundation of EMC, through networking events, is to share best practices and challenges; to make peer contacts that will allow the expansion of one’s professional network and this event accomplished those goals.
As we discussed the issues around key performance indicators and using them as a daily management tool, many have experienced the challenges:
- Picking the right things to measure
- Making the information relevant to the goal and visually communicated
- Using them as action items for improvement
- Avoiding the creation of silos through measures that serve a position or department rather than an organization
- ….and so on
Paul’s presentation was detailed and very engaging however, I will share only a few key points that stood out:
- Understand daily management; getting things done and improving how you do them by applying the plan/do/check/act wheel.
- Daily management alone will result in productivity gain.
- Always start with a strategy and communicate through organizational levels; alignment is key!
- Create an emotional connection to the ‘why’ –
- Team autonomy without alignment will create chaos.
- Brainstorm to decide on KPI’s – what key processes (per team) contribute to the goal.
- Use a blend of lagging and leading (preventative) indicators
- Make them visual and communicate them in whatever way works best for you.
- Document the process
- Review at appropriate frequencies
In the end, although the process may be the same, it’s what works for your organization;
Thank you all for contributing to this event!
For more information on this event or others happening in your region and beyond, check out the on-line events page https://www.emccanada.org/events or contact me at email@example.com