Burl/Ham/Nia SIG: Customer Service strategy (registration required)
During this SIG event, we’ll discuss Customer Service strategy for both customer service and non-sales staff.
A poor customer experience at any point in the customer lifecycle can destroy your relationship. Many manufacturers struggle with their customer service department not getting the training they need to be successful, but also, and sometimes more importantly their non-sales staff with direct customer contact are not trained in customer service.
Please come prepared to share your strategy, successes and challenges.
Attending this SIG event is a great opportunity to interact, share, and discuss strategy with your peers from other companies.
For more information please contact:
Kevin Lenko, Field Service Advisor - Excellence in Manufacturing Consortium
Senior Advisor – Lean Program Development
Tel: 866-323-4362 | Cel: 289-442-0871 | Email: firstname.lastname@example.org | www.emccanada.org
Cat Haggert, Field Service Advisor, Excellence in Manufacturing Consortium
Tel: 866-323-4362 | Cel: 226-388-3894 | Email: email@example.com