Reminders

Communications Skills for Supervisors and Managers "NEW"

Communications Skills for Supervisors and Managers

1 Day Classroom Program

Managers generally underestimate the impact their communication style has on their peoples' engagement and effectiveness.  This one-day program will allow you to:

  • Know your personal communication style, its strengths and shortcomings, and make a plan for personal development;
  • Develop new language habits that built partnership and foster real accountability;
  • Avoid morale-killing terms and ways of speaking;
  • Draw out commitment;
  • Express your intent and directions in so that your people understand and are energized to deliver;
  • Provide effective positive and corrective feedback;
  • Handle pointed or trap quesitons;
  • Manage brief decision-making meetings.

Supervisors will...

  1. See communication as an investment in their own credibility and ability to get things done;
  2. Model core values and guiding principles in their interactions with employees;
  3. Be and feel accountable for transmitting information accurately and in such a way that employees are motivated to absorb and use the information;
  4. Listen effectively;
  5. Respond properly and promptly;
  6. Report factually;
  7. Separate fact from opinion.

Content

  • Introduction:  What being a good communicator means to you.
    • Cases - How did you react and why?
  • What you say is not what they hear, unless you practise.
    • Communicating on two channels, head and heart [content and impact]
  • Getting content right
    • Clarity and simplicity
    • Checking for reception respectfully
    • Cultural differences and their impact
  • Getting impact right
    • Practical tactics for communicating to the emotions
    • Skill practice
  • Using body language to support communications
  • Active listening
    • Techniques for defusing emotional situations
    • Communications situations
      • Breaking bad news
      • Dealing with hecklers and disrupters
      • Communicating with dramatic personalities
      • Communicating with argumentative personalities
      • Communicating with evasive personalities
      • Giving orders and instructions
      • Giving positive feedback
      • Giving corrective feedback
      • Correcting faults.

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