Handling Tough Performance Conversations - Guelph - CONFIRMED
Learn how to master the most difficult conversations!
Correction without discipline!
The Handling Tough Performance Conversations is a carefully crafted roadmap for speaking with an employee about annoying workplace issues – things like minor rule-bending, lateness, negativity, excessive phone use.
More practical and effective than any other similar course, the Handling Tough Performance Conversation teaches the following:
- how to use body language and voice control to control the flow of the conversation
- how to overcome defensive tactics
- how to draw out a promise of definite, concrete corrective action
- how to “amplify the commitment” so that pride becomes your motivator
The Handling Tough Performance Conversations eliminates the need for 90% of disciplinary actions and works in unionized and non-unionized workplaces. This abbreviated, 1-day Handling Tough Performance Conversations will show you the basics of an effective management technique that has been taught in hundreds of workplaces across Canada.
For more information or to register, please contact Amy Edwards firstname.lastname@example.org