Handling Tough Performance Conversations - Guelph
Learn how to master the most difficult conversations!
Correction without discipline!
The Handling Tough Performance Conversations is a carefully crafted roadmap for speaking with an employee about annoying workplace issues – things like minor rule-bending, lateness, negativity, excessive phone use.
More practical and effective than any other similar course, the Handling Tough Performance Conversation teaches the following:
- how to use body language and voice control to control the flow of the conversation
- how to overcome defensive tactics
- how to draw out a promise of definite, concrete corrective action
- how to “amplify the commitment” so that pride becomes your motivator
The Handling Tough Performance Conversations eliminates the need for 90% of disciplinary actions and works in unionized and non-unionized workplaces. This abbreviated, 1-day Handling Tough Performance Conversations will show you the basics of an effective management technique that has been taught in hundreds of workplaces across Canada.