Allsco is a manufacturer of doors and windows based in Atlantic Canada. The company has 93 employees – 55 in production in Moncton, and the remaining in a sales office in Moncton and in sales and warehouse facilities in Dartmouth. The company began as a family-run business in 1976 and is now owned by the Atis Group, which provides doors and windows to dealers across the Maritimes.
This case study evaluates a training program, Opening Doors to Workplace Learning, developed by Allsco in 2013 to improve overall team performance, enhance communication skills and enhance production workers’ abilities to collaboratively solve problems and make decisions. The training, which included supervisors and window assemblers (production operators), consisted of two training sessions per week for 17 weeks spanning 2013 and 2014.
The training had three main objectives. The first was to increase employees’ reading skills and help them more easily understand and interpret instructions. The second objective was to enhance oral communication skills—particularly communicating respectfully when dealing with complex issues or resolving conflict. The third objective was aimed at improving overall production efficiency by enhancing team-based problem-solving skills and decision-making capability.