Events

How to Calm Upset Customers

Thursday, February 3, 2022 12:00pm EST Zoom , Special Event 981 Views

Event Details

  • Are supply chain issues causing upset customers?
  • Are your Order Desk, Customer Service and Sales teams prepared to deal with angry clients?

In this interactive one-hour webinar, you will learn the first steps in dealing with an upset customer. You will also have the opportunity to ask questions and learn more de-escalating an irate customer situation.

Speaker bio:
Mike Aoki is the President of Reflective Keynotes Inc. (reflectivekeynotes.com), a Toronto based training company that helps organizations improve their sales and customer experience results. A contact centre expert, Mike was chosen by ICMI.com as one of the "Top 25 Customer Experience Thought Leaders for 2021." He also co-authored the Amazon #1 bestselling leadership book, "Called to Action."

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