Customer Service

One Day Course Culture 2101 Views

Course Details

Customer Service Training for both External & Internal customers is a customized 1 Day session held in EMC Member facilities. The attendees will participate in a team activity that will have them work together to improve communication, enhance creativity and boost productivity. They will have a lot of fun in the process.

By the end of the program participants will:

  • Learn tools and techniques to enhance the current customer experience (both internal & external)
  • Learn the importance of working with a team
  • Understand change and how it can affect service
  • Learn the 7 key areas to delivering exceptional customer service
    1. The power of ME
    2. The power of TEAM
    3. The power of ATTITUDE
    4. The power of SERVICE
    5. The Power of EXPERIENCE
    6. The Power of LISTENING
    7. The Power of COMMUNICATION

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For information call: 1-866-323-4362