Three classes of front line supervisors from the Saint John / Charlotte Co region have just passed the half way point of a ten week program supported by EMC and the Department of Post-Secondary Education through the Essential Skill program. As in the Moncton region, a project team of local manufacturing representatives determined that this is the priority area of training and content required in their facilities to support the continued success of those in the supervisor role.
Participants in the current classes have two highly qualified instructors coaching them on a tool kit of skills to compliment the current capabilities:
- Understanding the scope and impact of your role as a supervisor
- Engaging Employees
- Necessary Communication Skills
- Basic Communication (active listening, appropriate language, tone, body language, respectful communication)
- Basics of Coaching skills
- What to do when your ‘buddies’ now report to you
- Performance Management - Promoting Ownership and Accountability
- Having Difficult Conversations / Conflict management
- Planning and Prioritizing
- Understanding the process of team building
- Understanding Generational Dynamics
- Leading by Example – communication through behavior.
Once the training is complete, participants may lead in a different way; they may now be able to delegate and problem solve and engage their employees (remember: engagement = $) to a higher level…….if they are allowed! So as leaders of the supervisors, use this as a beginning to development and support them in continued growth, ability and success….above all, recognize the importance of their peer networks. It’s not always about having the answers, but knowing where to go to get them.
Why??? As you decide whether or not to train your supervisors, the following may be worth consideration:
- Supervisors influence productivity, worker absenteeism, product quality, workforce morale, labor relations and cost reduction more than any other group in the company because they directly lead the largest percentage of staff on a daily basis.
- They are crucial because of the relationship they have with the employees in the organization and are positioned to engage and influence organizational change.
The influence in the above mentioned areas can be a positive one or, heaven forbid, a negative one. So when we consider why we train our supervisors, a better question might be “why not”!
This Essential Skill Cluster initiative is the result of very committed and critical efforts and would not be possible without the:
- Input from the local project team representing manufacturing
- Local instructors who are committed to quality learning
- The folks at the local Dept. of Post-Secondary Education, Training and Labor who work hard to pull resources together.
participants learning through peer networking and plant tours
We look forward to what is next!