On September 28, 2017, ABM North America shared their best practice of Training & Development. Marela Vucic, Director-HR, presented how her and the team at ABM North America reinvented their training & development program.
Marela started the presentation with 2 very important messages:
- Collaboration is most important to training & development. It is not HR telling you what to do!
- Value People!
Marela along with Ruggero Comisso, Production Manager and John Siebner, Director of Operations, reviewed the training orientation packages for both temporary workers and full-time workers, however this article will focus on temporary workers.
Step 1: Build a relationship with the temporary agencies. If you have to use more than 1 agency, do so.
Step 2: Interview candidates that have the potential to become full-time. There are no “bad” employees, interview for the correct skill set.
Step 3: When temporary workers arrive, make them feel comfortable - the temporary worker orientation starts with a welcome notice on the employee entrance so that workers know they are in the right spot!
Step 4: Who will the temporary workers meet - designated trainers oversee the temporary workers orientation and buddy with them at their work stations.
Step 5: What Information will be reviewed – an orientation booklet is given to each temporary worker. Designated trainers review health & safety, hours of work, dress code and many more items. Temporary workers are required to sign off as they learn each section. Great best practice: pictures of supervisors & designated trainers of each shift in the booklet!
ABM North America has created a culture where communication is frequent and training and development is on-going.
As always, what was discussed at the SIG was much broader than what is highlighted in this blog. Additional topics included full-time orientation and fill-ins vs. full-time employees.
A warm thank you to our speaker, Marela Vucic, Director – HR for sharing their training and development best practice and ABM North America for hosting the SIG event.