This 2-Day Event is a game changer for Supervisors and Senior Managers alike.  Entertaining and fun, it uses everyday supervisory situations and case studies to teach the common-sense principles that underlie 60 years of Canadian arbitration.

Topics include:

• How the law interacts with the collective agreement
• Principles of interpretation
• Estoppels - its use and misuse
• Management rights
• Major sections of a collective agreement
• Discipline and dismissal for just cause
• Investigation and documentation skills
• Making the most of your grievance procedure
• Preparing for arbitration
• Workplace situations - what evidence to collect, how to investigate, how to manage the situation