About the Speaker

Moncton New Brunswick

The Turnaround Interview

Double Session

Why we get defensive about bad habits, How to recognize and work around the four "families" of defensive reactions. Dozens of defense and excuses and how to handle them Using body language and voice to control the meeting. Engaging personal pride to get genuine employee commitment to change
Handling requests for steward representation in unionized settings. How to measure success. What to do if the employee rejects your best effort. When discipline is still needed.

Featured Best Practice(s)
"Turnaround Interview" -- a practical technique for breaking bad habits in good employees. This hugely popular workshop teaches managers and supervisors the psychology of bad habits and how people defend them. It then teaches concrete techniques for getting employees to make real changes.

About the Speaker:

George Raine, President, Montana HR Services Inc.
George Raine's 26 year career has included work in all areas of HR. In that time, he has held senior HR positions with Irving [Corporate VP of Human Resources -- Irving Group Moncton], Stelco Inc., Frigidaire Canada, the Queen Elizabeth II Health Sciences Centre, and the Government of Nova Scotia. George was the recipient of the 2004 Atlantic Canada Human Resources Award [ACHRA] for Excellence in Human Resources, given by the HR associations of Nova Scotia and New Brunswick.

He can connect with any employer and has worked with every kind of employment relationship and employer: union and non-union, profit and not-for-profit, private sector and public sector, and privately-owned and publicly-traded. Mr. Raine played a pivotal role in the creation of the Canadian Council of Human Resources Associations and the establishment of a national standard for the CHRP designation. He has twice been President of CCHRA, which represents nearly 20,000 HR professionals across the country. George was educated at Queen's University, at the Institut Montana in Zug, Switzerland, and on many a shop floor.