About the Speaker

Bend, Oregon

Person to Person Communication
... The Soft Stuff is the Hard Stuff

With remarkably few exceptions, the root causes of problems in manufacturing stem from miscommunication or lack of communication between key individuals in the supply or management chain. And the source of the communication problem too frequently boils down to one or both parties lacking the resolve and communication skills to effectively deal with the issue. In this way, the "soft stuff" of communication truly is the "hard stuff". Effective communication is the currency that breeds quality, and learning this essential skill is neither impossible nor restricted to the abilities of a few senior leaders.

Featured Best Practice(s)
Identify key conversations that need to happen in order to enhance critical productivity needs within their organizations
Develop a plan for conducting at least one of those conversations
Practice the "opening statement" of the Genuine Conversation
Locate the traps, pitfalls and interpersonal traits that derail genuine communication
Increase their confidence in addressing other Genuine Conversations

About the Speakers

Jim Morris, Bristlecone Learning 
Jim (James) Morris is the Senior Partner of Bristlecone Learning, a global consulting and leadership development company that teaches aspiring, emerging and enduring leaders how to reach their full potential and bring out the best in the teams and the organizations they lead. Morris is also the author of The Five Insights of Enduring Leaders.