About the Speaker

Toronto Ontario

The New Service Delivery

IN SUPPORT OF THE ROAD TO ZERO, THE NEW SERVICE DELIVERY MODEL PROVIDES INCREASED PREVENTION SUPPORT, STENGTHENED SERVICE EXCELLENCE, FINANCIAL SUSTAINABILITY AND IMPROVED RETURN TO WORK AND RECOVERY OUTCOMES.

GORD'S PRESENTATION WILL HIGHLIGHT THE MAIN COMPONENTS OF THE NEW MODEL AND DEFINE THE ROLES AND PROCESSES NOW IN PLACE. A PARTICULAR EMPHASIS WILL BE PLACED ON RETURN TO WORK.

Featured Best Practices: THE RETURN TO WORK HIERARCHY

About the Speaker:

GORD VAN CLIEAF, MANAGER, RETURN TO WORK, WSIB IN HIS 34TH YEAR WITH THE WORKPLACE SAFETY & INSURANCE BOARD, GORD IS MANAGER, RETURN TO WORK IN THE TORONTO OFFICE. HE IS A CERTIFIED MEDIATOR AND NATIONALLY REGISTERED LABOUR RELATIONS NEGOTIATOR, AND HAS ASSISTED THOUSANDS OF EMPLOYERS AND WORKERS TO DEVELOP RTW SOLUTIONS OFTEN IN VERY COMPLEX OR DIFFICULT CIRCUMSTANCES.

WHILE MANAGING THE BOARD'S RTW MEDIATORS, GORD ASSISTED IN THE DESIGN, DEVELOPMENT AND IMPLEMENTATION OF THE RETURN TO WORK SPECIALIST ROLE IN WSIB'S NEW SERVICE DELIVERY MODEL.