For our Hamilton/Niagara event we dipped into a new SIG topic when we decided to focus on the Customer Service department within a manufacturing plant.  We had a diverse group of over a dozen manufacturers who all struggled with the Customer Service department getting the respect and training they need to be successful.

Some of the areas we covered included:

• What skills are key for the Customer Service staff to have?  This included a long list including people side (essential skills);…