Reminders

EMC Hamilton Consortium

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For our Hamilton/Niagara event we dipped into a new SIG topic when we decided to focus on the Customer Service department within a manufacturing plant. We had a diverse group of over a dozen manufacturers who all struggled with the Customer Service department getting the respect and training they need to be successful.

For our Hamilton/Niagara event we dipped into a new SIG topic when we decided to focus on the Customer Service department within a manufacturing plant.  We had a diverse group of over a dozen manufacturers who all struggled with the Customer Service department getting the respect and training they need to be successful.

Some of the areas we covered included:

  • What skills are key for the Customer Service staff to have?  This included a long list including people side (essential skills);…
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