EMC Burlington/Oakville & Milton Consortiums
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The Burlington Oakville SIG event for April focused on Customer Service & Marketing for manufacturers, with Cindy Stradling of Athena Training & Consulting providing an exceptional interactive presentation!
Cindy described the "Disney strategy" as an exemplary customer service model for manufacturers to follow, and the attendees discussed the following 7 lessons from the strategy:
- the competition is anyone the customer compares you with
- pay fantastic attention to detail
- everyone walks the talk
- everything walks the talk
- customers are best heard through many ears
- reward, recognize and celebrate
- xvxryonx makxs a diffxrxncx (everyone makes a difference)
Cindy's entire presentaion can be…
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