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EMC Burlington/Oakville & Milton Consortiums

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OfflinePhoto of Kevin Lenko

The Burlington Oakville SIG event for April focused on Customer Service & Marketing for manufacturers, with Cindy Stradling of Athena Training & Consulting providing an exceptional interactive presentation!

web-customer-service-procor.jpgCindy described the "Disney strategy" as an exemplary customer service model for manufacturers to follow, and the attendees discussed the following 7 lessons from the strategy:

  • the competition is anyone the customer compares you with
  • pay fantastic attention to detail
  • everyone walks the talk
  • everything walks the talk
  • customers are best heard through many ears
  • reward, recognize and celebrate
  • xvxryonx makxs a diffxrxncx (everyone makes a difference)

Cindy's entire presentaion can be…

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  • Engaged employees ar…
    Paul Hogendoorn says:
    That's a good piece Kevin. Employee engagement is the key to sustainable productivity improvement, yet its so often overshadowed by a company's focus on process or equipment. Enaged people are happier people and more productive people.
    4 weeks ago

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